Given the nature of print-on-demand dropshipping, no refunds, returns or exchanges are permitted once an order has been processed, unless an item is recieved damaged or defective.

If an item is received damaged or defective, send us an email describing the issue and attach a photograph showing the issue. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. Once we receive the complaint, we will then file a claim with the printing provider, and if the complaint is deemed valid they will then issue a full refund for the product and shipping cost. Since the item has been already produced there will be no need to return it. Complaints must be filed within 30 days (for domestic orders) or 45 days (for international orders) of the damaged product delivery.

If you would like a replacement for the damaged product, you can place another order after your refund has been processed.

If the customer ordered the wrong size or color, or entered incorrect shipping details, we will not be held responsible and will not offer replacements or refunds.

Mountain Surf Company does not formally recognize the phenomenon of buyer’s remorse. If the desired order arrives at a buyer’s specified address in a reasonable time, in good condition, in the correct size, and possesses no production errors, we believe the job to be complete.

If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their minds regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.